Teleperformance Opens New Centre In Jaipur

[arunkathir]

Teleperformance in India now serves both domestic and global clients from Jaipur and its existing outsourcing contact centres in Gurgaon and Indore.

Teleperformance, a provider of outsourced CRM and contact centre services, has launched a new centre in Jaipur to handle growing demand for its services. As the company's third centre in India, Teleperformance Jaipur became fully operational in the second week of July.
Teleperformance's Jaipur centre has the potential to grow the capabilities and manpower of the company's India operations. Teleperformance expects to hire local talent to meet growing customer needs and touch full capacity by 2010. Currently, the centre has a number of employees working on expanded business solutions for existing Teleperformance clients. The new contact centre will provide both general support and advanced technical help desk services to a variety of Teleperformance clients via traditional voice calling, e-mail and Web chat.

"Teleperformance continues to experience consistent growth in India, despite today's economic environment, allowing us to expand our hiring here in India as we meet the needs of our domestic and global clients. We expect to have over 8,000 employees in India by 2010, making India a significant operation centre for Teleperformance," said Sanjay Mehta, managing director, Teleperformance India.

Teleperformance in India now serves both domestic and global clients from Jaipur and its existing outsourcing contact centres in Gurgaon and Indore. The Jaipur centre will be an integral part of Teleperformance's worldwide network of over 250 contact centres that, as per the company, leverage leading-edge technologies and high-quality agents to deliver outstanding support to over 1,000 clients globally.

"The combination of offshore and domestic call centres is part of our strategy to provide our clients with a full suite of business solutions to serve their needs in the best way possible. We are thrilled to expand that trend with our strong desire and commitment to building our business in India," added Brent Welch, CEO, Teleperformance USA.

[Vinod Singh Solanki]

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