IAOP Launches OperatorEvaluator Powered by BeyondCore

[sukishan]

Outsourcing Professionals™ (IAOP™) today announced the launch of the first standardized Web-based aptitude test designed for the global outsourcing industry operational workforce.

The new solution – IAOP OperatorEvaluator powered by BeyondCore – will initially help buyers and providers of outsourcing services easily identify the most skilled outsourcing workers in key areas such as data entry operations. In addition, IAOP OperatorEvaluator will enable all regions of the world engaged in outsourcing to enhance and demonstrate their available pool of qualified workers.

IAOP OperatorEvaluator is a Web-based operator aptitude, productivity and quality test that will initially focus on data-entry oriented tasks. It checks an operator's speed and accuracy based on a set of standardized test transactions that have been developed and approved by IAOP's OperatorEvaluator Advisory Group (IOAG).

The scenarios tested are common to business processes such as claims data entry, claims adjudication, invoice processing, and human resources and medical records entry.

In late-2009, the tests will be expanded to include other Business Process Outsourcing (BPO) tasks involving contact/call center operations, among many other areas.

Said Kevin Parikh, CEO of the leading global outsourcing advisory firm Avasant, LLC , "As BPO spreads to more regions globally, ensuring the competency of operators will be critical and the IAOP OperatorEvaluator is uniquely positioned to improve the availability of competent certified workers worldwide."