BPO'S TURN OUTSOURCES TO CUT TELECOM INFRASTRUCTURE COSTS

[sharmila banu.m]

   India's $47-bn IT outsourcing industry , struggling to cut costs without compromising on seat capacity, is now reinventing the wheel. Some of them have tied up with telecom companies for outsourcing their own communications infrastructure, a model now known as "hosting services" .

   Typically, BPOs will have to incur a significant cost upfront in procuring technical requirements that would help connect its centre in Gurgaon or Mumbai to clients across the world. Among these include an automated call distribution system, dialers, dialer licence and customer relationship management software.


SOURCE - BPOINDIA.ORG

DATE - 02.06.2009