INTERNET TELEPHONY Conference and EXPO East 2009

[dhilipkumar]

INTERNET TELEPHONY Conference and EXPO East 2009

VoltDelta Enterprise Services and Solutions, a division of Volt Delta Resources, LLC, which in turn is a wholly-owned subsidiary of Volt Information Sciences, Inc. (NYSE: VOL), received the Best of Show award for "Best Service Provider Solution" at Technology Marketing Corporation (TMC®)'s INTERNET TELEPHONY Conference and EXPO East 2009 in Miami. This INTERNET TELEPHONY Conference & EXPO Best of Show Award recognizes innovative products and solutions that were featured in the Exhibit Hall during the event. This designation highlights the technological achievement and creative product features that set these winners apart from the rest of the crowd.

More than 100 companies competed in the award program. An automated survey utilizing voice recognition along with unique skills-based call routing to agent desktops and call profiling for pre- and in-queue announcements distinguished VoltDelta as an innovative customer care leader.

"In these challenging times, organizations must ensure that their investments in technology deliver a competitive edge, work to retain existing customers, and provide operational efficiency", said Terry Saeger, Senior Vice President and General Manager of VoltDelta's Enterprise Services and Solutions division. "This award highlights the exceptional level of customer satisfaction and cost savings that could be achieved when profiles built or empirical observations, voice recognition automation, and agent support seamlessly work together from a single hosting and managed service provider such as VoltDelta".

VoltDelta's hosted solutions enable voice recognition and multi-channel communication to automate calls ranging from directory assistance and call routing to outbound alerts and SMS notifications. VoltDelta's speech solutions currently support over 2 billion calls per year, delivering exceptional customer care confidence with reliability and scalability. Calls are further "personalized" with targeted service customization, enhanced call routing, and specialized agent integration underpinned by the foundational intelligence provided by thousands of staff years of experience in the field and hundreds of millions of data records.
A full list of the winners is posted on TMC's Web site tmcnet.com