Customer Service Executive - ASSI Pvt.Ltd. - Chennai

[Kalyan]

Customer Service Executive - ASSI Pvt.Ltd.

Job Description

Position Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.

Essential Qualifications: Graduate in any discipline

Technical Qualifications: Technical know-how of MS Office Suite

Experience: Minimum of 1 to 2 years experience in client servicing

Organization Structure: Report to the Client Manager

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Description. .of Responsibility Knowledge & Skills / Competencies

Operate as a vital link between the client and the operations

Assign jobs to team to ensure maximum utilization of resources

Play an important role with CM to develop an environment that provides motivation and opportunities for the team

Assess, understand, analyze the client requirement and ensure the deadlines are adhered to

Manage queues / workflow and shift scheduling

Check / monitor absenteeism

Ensure adherence to security norms including print security and physical access procedures in the
team

Ensure all members of the team go through security and compliance awareness programs as per
policy

Good oral and written communication skills

Excellent presentation and layout skills

Customer service orientation

Inter-cultural awareness

Initiative

Ability to function in a dynamic and changing environment


If your interested please call John at

   044 2822 7555 / 98411 88272.

About Company

ACTIVE SELECTION has 29 years of experience in Europe and Australia placing qualified candidates for permanent positions and recruiting temporary staff for our clients.
We are a member of JuhlerGroup, a Group of recruitment agencies founded in 1979 in Copenhagen, Denmark. JuhlerGroup comprises of the following brands:
ACTIVE SELECTION, TEMP-TEAM, Access Personnel and Flex Force.


Additional Information

Experience: 0 - 5 years

Education: Any graduate

Job Category: Call Centre, BPO, Customer Service

Job Location: Chennai

Key Skills: Customer Service, Communication