IEnergizer Inc

[sajiv]

Company Profile & facts

IEnergizer Inc. is a Delaware US Corporation incubated exclusively to undertake Multimedia Contact Center Operations in India. The company started its call center operations through its affiliate company – Granada Services Private Limited, India in January 2000, under the Brand Name – iEnergizer. The idea is to capitalize the available pool of Indian technocrats, software professionals and quality graduates. This Multimedia Contact Center is providing varied services, at affordable prices, to international corporations who have requirements of inbound and outbound customer care, telemarketing and data collection, help desk (both technical and general), E-mail processing and campaigns, live web and voice interaction and back end data processing. This offshore operations are managed by the company's India facility called Granada Services Private Limited.

IEnergizer is one of the largest and most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking, HR, Claims processing- Insurance, Healthcare etc. to leading Fortune 500 companies around the world. IEnergizer makes use of the latest state-of-the-art infrastructure with world class standards in networking like earth station, IPLCs to provide instant connectivity to its global customers through calls, e-mails, chat etc

Since its inception, iEnergizer has delivered on a business strategy that focuses on selected customer service based, process oriented industries. While defining its business charter, iEnergizer compared the operational background of its key management talent against top industry verticals.

Our USP lies in providing our customers – Quality at the right Price. Our motto in this regard is "You will come to us for Price but stay for Quality".

Products&services:

Market or Business Intelligence (Business to Business)

IEnergizer has implemented several successful customized market research/survey programs for various international clienteles. We honed our approach for maximum return through a collaborative business model and helped our clients better their overall operational efficiency. Our expertise lies in our skilled research assistants (RAs) who undergo focused training programs to learn how to work up every business site thoroughly so as to draw the best results out of the call lists supplied by our client. To ensure the highest quality content, we institute a thorough caller quality assurance program consisting of periodic updates, thorough interviewer training, random sampling logic checks, weekly random phone audits and feedback, and numerous redundant periodic data entry checks Separate interview teams are constituted, each responsible for collecting specific aspects of a business site's profile like–

1.Hardware and Software Infrastructure
2.(Including systems, software, storage, PCs, outsourcing, and peripherals)
3.LAN infrastructure
4.Telecommunications and Data communications
5. Infrastructure v Demographics
6.Sales & Distribution Channels

Inbound/Outbound Collections (First Party)

IEnergizer boasts of a niche in the chosen business functions. Over the years iEnergizer has gained expertise to not only collect on delinquent customers/businesses or skip tracing but also offer inbound collection services where delinquent customers/businesses can call to work on payments defaults.

Our team of specialists offers tools and information to analyze the effectiveness of collection activities, get improved strategies and enhance performance and productivity. Our tailored efforts based on the age and urgency of a claim helps us in understanding business needs and try better and proven systems of recovery. Our team is continually trained on customer service and FDCPA and works as an extension of your business.

Customer Service

Connecting with your customers —in a reliable, cost conscious manner — is the key to your longevity in today's global economy. IEnergizer provides with a truly global approach to customer care — along with the right mix of people, quality control processes and forward-thinking technology —to deliver the unparalleled customer care and front- and back-office support that you and your customers expect.

1.Cost reduction with peace-of-mind
2.Reliable, risk-free business continuity
3.Flexibility and control
4.Scalable capacity to specific needs
5.Comprehensive entry and exit plan
6.Defined workforce realignment plan
7.Minimized risk with maximized cost benefits.

As one of the industry leaders, iEnergizer values positive attitude, zeal for learning new things and strives to create and nourish an environment driven by capabilities and merits. At iEnergizer, rewarding & recognizing accomplishments have always been a hallmark of work culture. Any contribution towards betterment of work atmosphere, culture or for employee benefit is highly regarded and immediately recognized. Performance is linked to not only incentives or bonuses but also to your growth and development.

iEnergizer believes that its growth as a leader can come by growing its employees in capable leaders and managers. Besides regular work and mandatory trainings, iEnergizer also focuses on employee and leadership development (SEED), fun at work (Sports Inc.) and social responsibility (SAVERA). Our customized career development program allows both lateral (e.g. from operations to quality or training) and vertical growth through accelerated promotion programs based on performance. Our comprehensive package or benefits (whichever applicable) is shared with you at the time of recruitment. Here are few things off the entire package –

1.World class work environment
2.Healthy Work – Life Balance Programs (Sports Inc.)
3.Higher Education Sponsorship Scheme
4.Fun and Learning
5.Rewards and Performance driven incentives
6.Incremental Compensation Package (performance based)
7.On job training (opportunities to visit client facilities abroad for limited engagements)
8.Healthcare Benefits
9.Employee Referral Bonus (Konnexions)
10.Promotional Schemes & Tie-ups.

Historic Events / Press Room

1.HIV / AIDS Awareness Survey conducted by iEnergizer in partnership with Global Business Coalition
2.(August 9, 2006)

GBC President and CEO Ambassador Richard Holbrook launched the GBC Call Center Initiative, the first HIV prevention strategy specifically designed for India's growing Business Process Outsourcing (BPO) workforce. Supported by GBC partner, the Confederation of Indian Industry (CII), Prime Minister Manmohan Singh, and GBC Corporate Advisory Board member Ratan N. Tata, the initiative engages call center managers and finance and Information Technology (IT) industry leaders. Credited with creating new business ventures and job opportunities, BPO attracts a highly-educated workforce and is largely responsible for

India's soaring economic growth
Ambassador Holbrooke's visit began at iEnergizer, a New-Delhi call-center commencing the first HIV prevention program targeting young adults working in BPO. The iEnergizer program consists of employee trainings on HIV/AIDS stigma reduction, awareness and prevention education, and access to comprehensive testing and support services. If successful, this program will serve as a replicable model for other call-centers throughout India.

After the official program launch, Ambassador Holbrooke moderated a Townhall meeting discussion with 30 to 40 young adults between the ages of 20 and 25. All of the attendants are currently working at iEnergizer's call-center, which sources United States based IT and Financial Services companies. Employees compared reactions to their recently completed sexual attitudes and practices survey and shared their views on HIV/AIDS. Click here to view The Face of Global Sex - a Durex Network survey that was adopted for iEnergizer workers.

The Townhall meeting was followed by a joint GBC/CII roundtable entitled New Innovations in India's Response to AIDS: Risk Reduction in the IT and Financial Services Sectors. Resuming his role as moderator, Ambassador Holbrooke led a discussion to determine how Financial and IT industries can apply core skills and resources to India's HIV/AIDS fight. The first in a series of consultations with senior executives, the roundtable was designed to facilitate a comprehensive industry-wide strategy for HIV prevention in call centers.

GBC efforts in India have resulted in greater corporate involvement in the fight against HIV/AIDS. Most recently, iEnergizer joined the Coalition's growing list of over 200 companies globally.

"We decided one thing we had to do was include in our employee induction a whole new chapter on HIV/AIDS so every new employee would be made aware of this disease," says Ashish Mittal, Vice President-Operations. "We made it top management policy."

GBC efforts in India have resulted in greater corporate involvement in the fight against HIV/AIDS. Most recently, iEnergizer joined the Coalition's growing list of over 200 companies globally.

Job fair

The Big Leap Job Fairs, organized by TimesJobs.com have emerged as a viable recruitment media for employers across the country. Offering instant recruitment options, not only these fairs act as a powerful branding opportunity for corporates, but also provide an invaluable opportunity to thousands of candidates to interact with employers in a variety of industries like BPO, Retail, Insurance, Finance, Hospitality & Aviation.

For More Details / Updated / Source:http://www.ienergizer.com