Manager - Call Center - Financial Services Firm (5-9 yrs)

[sushmi]

Manager - Call Center - Financial Services Firm (5-9 yrs)

Personaliq
Chennai, Tamil Nadu

Over 1 month agoFull–time
Responsibilities:

- Manage the call center operations for our B2B and B2C products

- Leading a team size of 15+ call center agents and supervisors

- Handling Inbound and/or Outbound functions within the call center, email queries and other daily operations including reporting and MIS pertaining to your clients

- Manage Client and Investor Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services

- Reviewing the performance of your Team, Call center agents, identifying training needs and planning

- Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency

Professional Skills:

- Should be a Go Getter

- Should articulate and communicate with clarity.

- Should be an excellent team player.

- Should be capable of multi-tasking.

- Should have the ability to interact at all levels.

- Adequate...

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