Customer Service Executive - Project Management

[sushmi]

Customer Service Executive - Project Management

DBS
Chennai, Tamil Nadu

6 hours agoFull–time
Job Family DescriptorResponsible for all aspects of project management associated with the implementation of assigned external customer-facing projects and internal non-customer facing projects.Consult with various stakeholders to review project proposals to determine goals; time-frame, and procedures for accomplishing tasks; allotment of resources.Carry out kick off calls with the customer to understand their exact requirement, priority and site readiness status.Managing multiple small to mid- projects simultaneously, coordinate with all levels of internal and external stakeholders who will benefit from comprehensive solutions with the projects.Able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.Manage the delivery of different data products like internet lease line, local loop, IPLC, MPLS and data center service within Service level agreement ( SLA ) for the corporate customers.Develop risk analysis and mitigation strategies for key deliveries/ProjectsMonitor progress and ensure adherence to timelines and timely escalations and update to all stakeholders as per agreed process.Coordinate with the third party vendors to deliver the link on their last mile.Ability to effectively communicate requirements and deliverables needed for successful implementation and issue resolution is critical to the role.Release all reports in agreed format and timelinesCoordinate and respond to requests for changes from original specifications.Tracking project deliverables using the appropriate CRM and Automation tools on a daily basis.Ensure billing cycle initiation by taking acceptance from the customer for the commissioning of link.Broad outline of the RoleKnowledge of communication technologies and networking technologiesFluent English - written and spokenExcellent oral and written communication.Flexible, Analytical, stress resistant and a team playerWorking with telecommunications carriers.Work in 24x7 shifts / Various time zones as per customer requirementsPrince-2 or CAPM Certified (Certified Associate in Project Management)Proficient in using Microsoft Office tools and Microsoft Project Professional Multi-lingual skills ( preferred)CCNA (Knowledge is ok)Experience managing third parties or matrix organizations.Understanding of the end to end service delivery and operations process, including project management, engineering, change management, operations, maintenance, and network management.Information Technology Infrastructure Library (ITIL) certification/ITIL Foundation a plus

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