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Small BPOs back in business as economy recovers

Started by Kalyan, Oct 17, 2009, 10:11 PM

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The long wait for Jaimin Shah is finally over, it seems. Last month, Shah who's director of Ahmedabad-based Dev Solutions (Rs 5 crore in revenues) returned from the US with a bag full of sizeable orders. His firm will design and develop remote server management applications for a US-based IT infrastructure company.

"Earlier it was done by their local IT vendor. Now we will monitor and handle operations from our office saving them 40% in costs," says Shah. In the last two months, Shah says he has added over eight clients and expects many more.

Manish Shah of the Rs 10-crore Varaha Systems too has bagged orders from the Texas government for his fixed mobile convergence solutions."We have also signed up with two US companies, one each in retail and banking, for life-long product development order," exclaims Shah, VP-India operations of Varaha Systems. He expects revenues to jump by 150% next fiscal as he adds more clients in the US, the UK, Australia and the EU.

"Business is coming back," says Raman Roy, angel investor and founder-CEO of Quatrro. There's good news for India's recession-affected $58 billion IT & outsourcing industry. "Clients who were not even picking up the phone six months ago are now paying attention to our calls," Roy told ET. As the western economies show signs of improvement there are big opportunities unfolding for smaller IT companies in India. It is estimated that the practice of opting for small companies by US majors has increased 150-200% in the last three months.

The recession has opened up domains like engineering services, legal outsourcing, healthcare, retail, remote-sensing, defence and aero-space applications for smaller firms. Aroop Roy, senior research analyst with Gartner says, "The global delivery model will bring in new offshore projects for smaller companies."

Crisil research reports India share of the global offshore engineering spend is expected to go up to 25% from the current 19% by 2012 where the aggregate revenue is expected to touch $7.5 billion in next three years. Avinash Vashishta, CEO of off-shoring advisory firm, Tholons, says. "Lot of new employment generation has started in various IT companies for new projects."

"There are many more clients coming to us today. A lot of the clients who were dormant for some time are now coming to us with fresh RFPs," says Ashish Gupta, COO of Evalueserve, one of the largest KPO firms in India. The company has got several new contracts across different verticals such as healthcare, financial service, intellectual property. "The sentiment is a lot more positive. Companies are looking at their 2010 budgets and are looking at outsourcing a lot more," he signs off.

pradeep prem

now many small bpo are entire in the field with small staff members with less salary
within the smalll type of home itself

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