News:

Choose a design and let our professionals help you build a successful website   - ITAcumens

Main Menu

HCL Tech BPO plans training institute

Started by dwarakesh, Aug 06, 2009, 09:57 AM

Previous topic - Next topic

dwarakesh

CHENNAI: HCL Technologies-BPO Services, one of the ITeS service providers, is planning to set up a training institute. The institute is likely to come up in Chennai, in a year's time. It will create a pool of quality resources, which will be useful for HCL itself, said A. P. Rao, Senior Vice-President (Human Resources).

Due to downturn, most of the professionally qualified graduates have got into BPO services. In order to retain the existing talent, HCL has created an innovative method to increase the quality of working condition, by launching a new programme "Aspire". Under the programme, the company will offer training to those BPO employees who are qualified professionals.

The training programme is jointly conducted by NIIT. So far the company had moved 400 employees after taking the test from BPO services to IT services. He said this programme was launched last year. This year, so far over 500 BPO employees were getting trained. These employees would start opting for such training after six months of joining the organisation. Though the training was imparted at the HCL organisation, the company charges nearly Rs. 50,000 as course fee. However, he said the company would pay back the course fees in two years.

He said because of the downturn, it had become necessary for any organisation to improve efficiency through innovative ideas and most of the organisations were focussing on reducing the attrition rate and quality of working conditions. He said there was 40 per cent attrition rate in a call centre and nil in data processing back office operation centres.

Mr. Rao said the existing head count in HCL BPO services was 10,000 and it hoped to grow by 25 per cent in the current year.

smileoutsourcing

We are a complete consulting and outsourcing company.

We provide the needed edge and specialization in ITES, IT, Outsourcing and different kinds of consulting.

We have extensive experience and desire to support our onshore clients by offering high quality, cost effective delivery center as per client's requirements.

We provide reliable, quality, and value added services to focus on your core business needs so that you are assured that a dedicated team is working for you always.

Our team comprises of professionals with excellent business ethic, sense, honesty, client-oriented attitude, young and dynamic etc.

We also offer end to end services for companies which also includes Middle level Management, Quality, Project Transition, Increasing communication wavelength etc.

Onshore clients will always be brought the comfort and safety across the globe through our services.

Regards.

Kevin
kevicruz@gmail.com
kevin@smileoutsourcing.com
+17272337191

dhoni

HCL also having BPO this news is very good
but bpo is not to improves skills

Quick Reply

Warning: this topic has not been posted in for at least 120 days.
Unless you're sure you want to reply, please consider starting a new topic.

Note: this post will not display until it has been approved by a moderator.

Name:
Email:
Verification:
Please leave this box empty:
Type the letters shown in the picture
Listen to the letters / Request another image

Type the letters shown in the picture:

Shortcuts: ALT+S post or ALT+P preview