Technical Support Interview Questions

[china]

Technical Support Interview Questions

1. Tell me about your tech support experience.

2. About how many calls did you answer on average in a day?

3. What procedures did you follow when you received a call?

4. What percentage of all calls were you able to answer without escalation?

5. How long were you prepared to work on a call before escalating it?

6. What percentage of every 8 hour shift were you either on the phone or available to take a call?

7. Would you say there was much diversity in the type of calls you received?

8. How did you like working third shift?

9. What percentage of your cases needed 2 or more calls to clear the same issue?

10. How did you deal with really upset customers?

11. How many angry customers would you refer to your supervisor in a week?

12. How do you feel about going on the road from time to time?

13. Could you deliver a training class if necessary?

14. How would you deal with a disruptive student?

15. What if he didn't realize he was a disruptive student?

16. What sort of ramp-up time do you think you need to be fully productive?

17. What are you expecting from this job?

18. Where do you see yourself being in 2 years?

19. Do you have any questions?