HCL, Reader’s Digest sign IT outsourcing deal

[dwarakesh]

Global IT and BPO services provider, HCL Technologies Ltd., has signed a 7 year complete IT outsourcing services agreement with The Reader's Digest Association Inc. (RDA), a global multi-brand media and marketing company. The contract is valued at $350 million.

The scope of the deal includes applications development and infrastructure support across the applications stack of Oracle Universe, Open Technologies and Mainframe; Infrastructure support for network, security, storage, end user computing and data centers (DC) including disaster recovery services.

The scope of this transformational engagement includes applications development and infrastructure support across the applications stack of Oracle Universe, Open Technologies and Mainframe; Infrastructure support for network, security, storage, end user computing and data centers (DC) including disaster recovery services.

As part of this engagement, HCL will also rebuild and migrate RDA's mainframe environment in its New Jersey Data center facility. Additionally, HCL will implement cutting-edge tools framework to provide business-aligned, unified, real-time visibility into the health of the IT environment.

This global solution is enabled through an Integrated Helpdesk in 14 global languages of Portuguese, French, Russian, Czech, Spanish, Polish, Finnish, German, Hungarian, Bulgarian, Chinese, Romanian, Slovak and Turkish. These will be supported across 45 countries through HCL's global delivery locations in Poland, US and India.

Al Perruzza, senior vice president for global operations, IT and business redesign for RDA, said, "IT is a key enabler to our business. We expect that HCL will bring down cost of operations significantly, while improving services and bringing cutting-edge technology and capabilities to transform our IT functionality and service."

R. Srikrishna, Sr. VP - North America; HCL Technologies ISD, said, "This is yet another landmark engagement not only for HCL, but also the entire Indian IT industry. We are pleased to have been selected by RDA and are working hard on flawless execution."

Source: bpowatchindia