Infosys aims to step up growth without hiring more professionals

[karthick]

Infosys aims to step up growth without hiring more professionals

India's second-largest software exporter Infosys Technologies aims to increase its revenues from platform-based back-office solutions
from around 2-3% to almost 10% over the next three years, as it seeks to grow revenues without hiring more professionals.

With around 17,000 professionals in Infosys' BPO division, the company wants to pursue a non-linear model of growth by serving different customers using the same platform. "Platform-based BPO services has widened its scope with increasing number of clients interested in this service," said Infosys BPO V-P and head strategic platforms, key solutions and alliances Anantha Radhakrishnan.

Infosys BPO has four such platforms - hire-to-retire, source-to-pay, order-to-cash and newspaper in a box. He added that customers are increasingly seeking to outsource their entire back-office needs, and a platform-based approach can help to address the potential in a better fashion.


Under platform-based model, payments are based on the outcome of service, and costs are shared by vendors and customers.

For now, Infosys BPO will be focusing on the verticals of financial services industry, manufacturing, energy and utilities, consumer packaged goods, food distribution companies for this service.

"Early wins have been in the human resource outsourcing segment," said Mr Radhakrishnan.

source : economic times

[dwarakesh]

India's second-largest software exporter Infosys Technologies aims to increase its revenues from platform-based back-office solutions
from around 2-3% to almost 10% over the next three years, as it seeks to grow revenues without hiring more professionals.

With around 17,000 professionals in Infosys' BPO division, the company wants to pursue a non-linear model of growth by serving different customers using the same platform. "Platform-based BPO services has widened its scope with increasing number of clients interested in this service," said Infosys BPO V-P and head strategic platforms, key solutions and alliances Anantha Radhakrishnan.

Infosys BPO has four such platforms - hire-to-retire, source-to-pay, order-to-cash and newspaper in a box. He added that customers are increasingly seeking to outsource their entire back-office needs, and a platform-based approach can help to address the potential in a better fashion.

Under platform-based model, payments are based on the outcome of service, and costs are shared by vendors and customers.

For now, Infosys BPO will be focusing on the verticals of financial services industry, manufacturing, energy and utilities, consumer packaged goods, food distribution companies for this service.

Source: Economictimes