Intelligence Launches Unified IP Business Communications Technology Blog

[dhilipkumar]

Business Communications Technology Blog Designed to Provide Insight into the Contact Center, Enterprise IP Telephony, and Enterprise Messaging Markets

Interactive Intelligence  has launched an "Insights into Unified IP Business Communications" blog. The blog, written by a group of Interactive Intelligence technology and market specialists, includes categories for "Best Practices," "Contact Center," "Enterprise IP Telephony," "Enterprise Messaging," "Market Trends and News," and "Tech-speak."

Blog entries are educational in nature and designed for contact center managers, IT directors, CIO's, and other professionals involved in communications technology, including industry analysts, consultants, journalists, and other bloggers.

"Our blog goal is simple: to provide useful business communications technology information and insight readers will find valuable," said Interactive Intelligence senior vice president of worldwide marketing, Joe Staples. "Our business communications bloggers will cover industry issues and trends, and share what they've learned about best practices based on their collective involvement in thousands of customer deployments worldwide. And our tech-speak posts will do just that: led by bloggers who actually develop software, they will help demystify the technologies customers most commonly struggle with."

With an average 16 years of communications technology experience each, the collective Interactive Intelligence "Blog Crew" provides expertise about a multitude of topics, such as session initiation protocol (SIP), outbound dialing, multichannel quality monitoring, softphones, unified messaging, presence management, and more. The Blog Crew can also field questions about the application and use of these business communications technologies, with many members able to draw on previous experience working as contact center supervisors, IT managers, and consultants.

"Bottom line is we hope our experience working every day developing and deploying communications technology will provide unique value to readers and encourage the kind of two-way dialogue that, in turn, provides unique value to us," Staples said.
To learn more about the Interactive Intelligence Blog Crew, visit http://www.inin.com/Blog/Overview.aspx.
To read and subscribe to the Interactive Intelligence "Insights into Unified IP Business Communications" blog, visit http://www.inin.com/Blog/Default.aspx.

About Interactive Intelligence

Interactive Intelligence Inc. is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among Network World's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders' quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.