WNS, SITA renew contract for 5 yrs

[dwarakesh]

India's leading BPO firm WNS announced that it has renewed its existing contract with air transport communication and IT solutions company, SITA, for the next five years. The contract will be in continuation to the six year agreement WNS already had with SITA.

As per the agreement WNS will continue to optimize supply chain management and enhance service levels for SITA, which operates in more than 140 countries. While speaking on the renewal, Dave Bakker, SVP customer services and operations, SITA, said, "WNS also supports our services development strategy. Under this contract, we will be looking forward to exploring further opportunities for collaboration and cost reduction."

"During the past six years, WNS has worked closely with SITA to automate and transform its operations," said Ambreesh Mahajan, CEO, Travel and Leisure Services at WNS. "This collaboration has resulted in higher service levels at SITA overall and a more agile product delivery system."

SITA delivers and manages business solutions for airline, airport, GDS, government and other customers across the globe. With a customer service team of over 1,500 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communication and IT application services.