Customer Relationship Management (CRM) solutions

[Kalyan]

Customer Relationship Management (CRM) solutions

Customer Relationship Management (CRM) solutions facilitate firms to create the customer relationship needed to uncover new business opportunities and enhance client service.

Core Competencies

The solutions are designed to provide the knowledge needed to develop effective customer strategies and maximize customer profitability.

CRM solutions deliver the robust functionality needed to achieve maximum return on customer relationships. Giving accurate and timely information is of extreme significance to call center operations. CRM solutions are ideally suited for call centers. These solutions have increased the productivity of CSRs while providing a reliable presentation of their critical product and customer information .

The CRM software has the power and flexibility to manage virtually any call center operation, no matter how large or small. Starting with database and development tools , the software contains a CRM application including telephony and web integration and a complete call center phone system.


Advantages of CRM Solutions

    * Customer Service and Care
    * Screen pop with DNIS and ANI
    * Predictive dialing/auto dialing
    * Remote agent support
    * Customization and integration
    * Literature fulfillment
    * Development toolkit
    * Follow-up date call backs
    * Multiple blended campaigns
    * Online Surveys
    * Call history
    * Contact management
    * System and agent monitoring
    * Data import/export
    * Appointment scheduling
    * Help Desk Applications

source : interviewghost