IBM Daksh

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Company Profile & facts

IBM Daksh offers business performance improvement rather than just cost-savings and is a step closer to Business Transformation Outsourcing (BTO). By unlocking revenue generation through up-selling and cross-selling, improving customer satisfaction scores, optimizing capital use and reducing operational expenditure, IBM Daksh offers far-reaching and positive impact on shareholder value IBM Daksh has worked with a pioneering group of global companies that have successfully used BPO and BTO to execute a broad range of strategies with strong results It was just over five years ago that IBM Daksh was created. An independent report in the US stated that more than two-thirds of online transactions were abandoned due to inadequate customer support. In India, a core team of four people thought about the implications of that report, and acted quickly. They put together a business plan that got them their first client and their first round of funding. It was the first step in creating a new enterprise, in a new industry that had no history and no business model to follow. But what IBM Daksh did have was sound leadership, a focused vision and an undying passion.By 2003; the company employed around 5,000 people and was acquiring blue chip clients almost as quickly as it was attracting large numbers of ambitious and talented young staff. In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients from across the world. With 14 service delivery centers in India (4 in New Delhi (NCR), 4 in Bangalore, 1 in Mumbai, Pune, Kolkata and Chandigarh each) and 2 in Manila, Philippines, IBM Daksh is a key part of a network of more than 36 BTO centers around the world. Today IBM Daksh employs more than 20,000 people and has won several major awards for employee and customer satisfaction.

Products&services:
With the rapid pace of business today, organizations of all sizes need more from their IT investment than ever before - more accountability, more agility and better return on investment.

IT investment simplified
Today, businesses small and large must quickly adapt to a constantly changing marketplace just to stay competitive, while dealing with the risks that such an environment presents.

Simplify the IT decision process with flexible options that enable you to make the investments you need to support robust real-time operation. Gain the financial flexibility to optimize your IT infrastructure via IBM Project Financing™ for IBM and non-IBM hardware, software, services and maintenance. IBM is the industry leader in the application of technology to drive business performance: IBM Global Financing is the world's largest IT financier. We come prepared with deep understanding of technology development and investment, and of technology market lifecycles. We'll partner with you to customize an IT financing solution to suit your business goals - regardless of size, industry or location, and facilitate management of assets throughout their lifecycle.

IT Services

Technology services that can deliver measurable business results What we offer
Business continuity and resiliency services
End user services
Integrated communications services
Maintenance and technical support services
Middleware services
Outsourcing services
Security and privacy services
Server services
Site and facilities services
Storage and data services

IBM Daksh Careers

Over the last five years, IBM Daksh has grown from a business start-up into the number one employer of choice in the Indian BPO industry, with a staff of more than 20,000 professionals in India and the Philippines. And what's more we're backed by the global strength of the IBM network.

IBM Daksh isn't just the first choice for world-class businesses. It's also the first choice for the brightest and best team players who are looking for world-class career opportunities. At IBM Daksh, we give bright, energetic people the opportunity to build a career that will meet their aspirations. If you're interested in working in a world-class environment where career development comes clearly on merit and a team-based approach means that you'll regularly interact with the business's leaders, you should talk to us.

As a company, our impressive track record of growth has come from delivering results to clients and from nurturing and developing our own talent. We've never forgotten that people, and the careers they build with us, are the foundation of our success. That's why our focus is on your professional and career needs and on building a long-term working relationship with you.

Historic Events / Press Room

IBM Daksh gets title of CCOS Provider in Asia Pacific

BPO firm, IBM Daksh has been awarded the title of Contact Centre Outsourcing Service Provider in Asia Pacific for the year 2008 for outstanding performance by consulting firm Frost and Sullivan. The company was selected for the title for showing exemplary growth and performance in 2007 against other leading BOP companies across the region, a company statement said.

"This award reinforces our market leadership and is testimony to the sustained competitive advantage we provide to clients through innovative offerings and global delivery footprint," IBM Daksh CEO Pavan Vaish said. The award involves multiple stages of evaluation and is based on criteria comprising customer acquisition, depth of service offerings, market share growth, leadership in product innovation and financial performance, the statement added.

Frost and Sullivan honour for IBM Daksh

BPO Company IBM Daksh has been awarded the title of Contact Centre Outsourcing Service Provider in Asia-Pacific for 2008 for outstanding performance by consulting company Frost and Sullivan. The company was selected for the title for showing exemplary growth and performance in 2007 against other leading BPO companies across the region, a company statement said.

Frost & Sullivan Awards IBM Daksh as the 2008 Contact Center Outsourcing Service Provider of the Year

IBM Daksh named as the # 1 Contact Center in Asia Pacific for the third consecutive year India - 30 May 2008: IBM

Daksh(NYSE:IBM) has been felicitated as the 2008 Contact Center Outsourcing Service Provider of the Year in Asia Pacific by Frost & Sullivan, a consulting firm. IBM Daksh was selected to receive this award at the recent 2008 Frost & Sullivan Asia Pacific ICT Awards after it was evaluated and benchmarked against other leading BPO companies across the region. IBM Daksh was conferred this recognition for showing exemplary growth and performance in 2007 in the Asia Pacific region. This represents the third consecutive year in which IBM Daksh has been recognized for its leadership by one of the world's foremost consulting companies. According to Mr. Pavan Vaish, Chief Executive Officer - IBM Daksh, "Our first priority has always been to maintain the highest standards in service delivery and innovation. This award reinforces our market leadership and is testimony to the sustained competitive advantage we provide to clients through innovative offerings and a global delivery footprint. It is indeed an honor to be recognized by Frost & Sullivan for having consistently added value to our customers and helping them achieve and enhance their growth and leadership position." The Contact Centre Outsourcing Service Provider of the Year Award involves multiple stages of evaluation and is based on criteria comprising customer acquisitions, depth of service offerings, market share growth, leadership in product innovation, and financial performance as evidenced by revenue and revenue growth. The award also recognizes IBM Daksh's extensive suite of end-to-end service offerings including business transformation outsourcing, hosted applications, and IT services across key industry verticals such as financial services, retail, manufacturing, and high-tech firms.

For More Details / Updated / Source:http://www.daksh.com