Sales and Customer Service - BEFORE

[sajiv]

Susan Surrette

1234 Castle St, Boston, MA 01234 (123) 456-7890 surrettes@aol.com

Employment
Sales Associate, Saks Fifth Avenue, New York 1998 - 2004
Sales Associate, Neiman Marcus, New York 1995 - 1998
Business Manager / Head Makeup Artist, Kennedy Salon & Day Spa, Boston, MA 1993 - 1994
Freelance Makeup Artist, Boston, MA 1990 - 1995
Blitz Team Representative, Christian Dior, New York 1994
Business Manager / Head Makeup Artist, Estee Lauder Prescriptives, New York 1991 - 1992
Esthetician, Glemby International, New York 1985 - 1988
Education

Graduate / Licensed Cosmetologist, Kennedy Beauty College, Boston, MA (1983)
Training

Advanced training in Skin Anatomy and Face Design
Training in Makeup Artistry
Extensive vendor product-specific training
Retail sales/customer service training
Professional Background
Management / Training

    * Responsible for training junior sales representatives on product lines and customer service.
    * Directly supervised staff with responsibility for mentoring junior make-up artists.
    * Monitored sales figures and provided detailed instructions on promotions.

Sales

    * Responsible for the sales of cosmetics and fragrances.
    * Exceeded monthly and annual sales goals.
    * Developed excellent rapport with vendors and suppliers.
    * Developed large clientele generating repeat business.
    * Sold an exclusive line of skin care and cosmetic products.