Dell International Services - Sr. Tech Supp Associate (Voice) - Hurry Up !!!

[ganeshbala]

Dell International Services

Job Description     

Provide second-level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.

Identify and provide input on unique or recurring customer problems.

Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Job Function: Sr. Tech Supp Associate (Voice)

Education: Graduate

Company Name: Dell International Services

Company Profile: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Desired profile: * Bachelor Degree, PUC (with one year of international call center experience);
* Diploma Courses (post 10+2 with 1 year international call center experience);
* Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care /
   semi-tech international call center process)
* Basics of Computers including Operating Systems, hardware and internet.
* Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to
   technical support trouble shooting in international call centers will be an added advantage.

Location: Bengaluru/Bangalore

Apply Email: lingesh_kumardell.com