Genpact

[VelMurugan]

Genpact



The BPO unit of GE which manages business processes for companies around the globe ranks eighth on the Black Book of outsourcing list of top BPO vendors.

BPO giant Genpact which employs 19,700 people has more than operations in nine countries across the globe. The company which continues to grow between 30-35 per cent plans to hire 10,000 people in the current fiscal, almost the same number that it hired in 2007.

According to the survey, BPO giant Genpact keeps diversifying and entering new outsourcing frontiers with great success. Clients are on board with their cutting edge, platform-based services.

Also, according to media reports, Genpact is said to be eyeing acquisitions in the domestic market and is focusing specially on the BFSI segment.

The company aims to increase its business from India and China. Genpact was the Indian back-office subsidiary for GE Capital, until it was spun off in 2005 as an independent BPO company. The company currently has 34,300 staff in India and other locations.

The company recently entered into a training joint venture with NIIT, to nurture quality talent. The joint venture between NIIT and Genpact will set up training facilities in Indian cities such as Gurgaon, Hyderabad, Kolkata, Bangalore, Chennai, Mumbai and Pune in the first year of operation. It plans to train 6,000 to 10,000 staff in the first year.

The joint venture also plans to set up operations in Dalian, Changchun, Shanghai and Xian in China, and Manila in the Philippines in the next phase.