Hiring For International Voice Process - CSS Corp

[sushmi]

Hiring For International Voice Process - CSS Corp

CSS corp pvt ltd
Chennai, Tamil Nadu

Over 1 month agoFull–time
Job description
Greetings !!

CSS CORP hiring for International Voice Process(Only Experienced from 3 months can apply)
Inbox resumes to Deebathra.Abrahamgnanadass@csscorp.com

We are looking for specialists who are:
• Excellent in written and spoken English
• Proficient in offering phone-based support to USA.
• Flexible to work in night shifts
• Keen to learn new technologies
• High level of customer focus & Integrity.
• Team player who understands the importance of collective effort.

Eligibility :

Education: Any Graduation without Arrears (Mandatory).
Language: Excellent communication in English.
Work experience with minimum 3 months can apply.

Job location: Chennai (Ambattur)

Role

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts.
They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide.
The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions.

Responsibilities

Creation of World Wide Return Materials Authorization
Ensuring all Premium Service orders are completed in a timely manner
Working and managing 3 Party Vendors around shipments, deliveries and returns
Resolve any RMA issues from the customer or Level 1,2&3 Technical Centers
Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
Updating the Siebel Database to document customer cases
Notification to customers product shipments
Escalating RMAs for additional support in a timely manner
Manage caseloads in a timely manner to closure<
Provide customers with support for return products
Follow all guidelines for processing RMAs for customers without contracts
Providing software download access to customers by processing Web Login requests
Providing license to customers for software updates
Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
Handle L0 cases for confirmation of hardware failure and proceed with RMA.
Provide L0 level technical assistance on cases to rule out hardware errors

Desired Candidate Profile
Please share your updated CV with the following details:
Total Experience (Years) :
Relevant Experience (Years) :
Current CTC:
Expected CTC:
Current Location:
Notice Period:
Reason for change:

Best Regards
Deepu
Deebathra.Abrahamgnanadass@csscorp.com

Perks and Benefits
All other benefits
RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategoryVoice
Education
UG :Any Graduate in Any Specialization
PG :Post Graduation Not Required
Doctorate :Doctorate Not Required
Key Skills
Customer ServiceCustomer SupportSpoken EnglishWeb TechnologiesCustomer SatisfactionCustomer FocusInternational Voice Process

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