Technical/ Customer Specialist Voice

[sushmi]

Technical/ Customer Specialist Voice

Cognizant India, Cognizant India, Cognizant Technology Solutions
Chennai, Tamil Nadu (+1 other)

Over 1 month agoFull–time
International Voice Process – Technical Support

Job Location: Pune

Introduction:

We are looking for enthusiastic professionals for
International Voice Process who possess
flawless communication and expertise in Technical skills. If you have excellent
customer handling skills, are tech-savvy, love learning and implementing new
technology, with the passion to guide to customers, we'd love to talk to you.

Responsibilities:

·
Ability
to understand customer issue and route to appropriate team

·
Ticket
Creation/Categorization/Prioritization

·
Incident
resolution and recovery

·
Ensure
on meeting daily KPIs

·
Receiving
and making end user calls

·
Provide
first level resolutions

·
Ticket
escalation to respective Support Group

Requirements:

·
Overall Experience-

1 to
3 years

·
Mandatory Experience-

Minimum
1 year experience in an International BPO.

Experience
in Voice/Semi Voice process.

Expertise
in Technical Skills.

·
Desirable Experience-

Experience
in International Calling

Experience
in Technical Support domain

Experience
in Salesforce, CRM

Excellent
Customer handling skills

·
Others-

Understanding
of Salesforce, CRM applications – functionalities which can be used via
Salesforce

Exposure
and experience in L1 Support

Benefits:

-Exposure
to Salesforce, Marketing Cloud - being one of the most sought after skills in
the market.

-High
cost Salesforce certifications to the employee's credit after completion of
training.

-Providing
Technical assistance for one of the largest cloud computing companies in the
US.

-Flexible
and employee friendly environment

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