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TCS' Global Network Delivery Model

Started by Kalyan, Jul 21, 2008, 02:04 AM

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TCS' Global Network Delivery Model

TCS' Global Network Delivery Model™ is the engine that allows us to provide reliable, scalable and cost effective delivery of services and solutions. This time-tested model has enabled us to achieve client satisfaction ratings of 89% for meeting quality expectations and an average budget variation on projects of just 3% -- both figures far better than industry norms.

TCS' Global Network Delivery Model™ enables our clients to:

    * Choose a sourcing strategy best suited to their most important business considerations, e.g., cost optimization, cultural alignment, location proximity, language capabilities or risk-mitigation.
    * Be assured of the highest quality of service delivery regardless of the mix of services, technologies, and locations.
    * Lower the Total Cost of Ownership (TCO) of Information Technology by managing different service streams -- such as Consulting, IT Services, IT Infrastructure Services, etc. -- through a unified delivery framework.

All of TCS' processes and infrastructure have been developed from the ground up -- as opposed to being cobbled together over time. The Global Network Delivery Model™ consists of 3 integrated components:

    * Global Workforce
          o Highly effective and scalable talent management - recruiting, staffing, training and retention
    * Integrated Processes
          o CMMI Level 5 quality processes
          o World-class security procedures
          o Project Management processes and tools (iQMS, etc.)
    * Multi-Tiered Infrastructure
          o Multi-continent and interconnected global development center network (local, regional, global model) to allow for better risk management and follow-the-sun coverage
          o State of the art and redundant telecommunications network
          o Global collaboration tool


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