M.B.A. (P & OM) QUALITY MANAGEMENT

Started by monishav, Jun 05, 2020, 11:58 PM

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monishav

M.B.A. (P & OM) DEGREE EXAMINATION, MAY 2018.
Fourth Semester

QUALITY MANAGEMENT

(2013-14 Academic Year and 2014 Calendar Year onwards)
Time : Three hours Maximum : 100 marks

PART A -- (5 8 = 40 marks)
Answer any FIVE questions.

1. Explain about 6 sigma concept in Quality Management.

2. What do you mean by Zero Defect Manufacturing?

3. Write a detailed note on "Competition Quality".

4. What is Total Quality Control System?

5. What do you mean by Business Process Reengineering?

6. Write short note on "Quality Awards".

7. "Quality as meeting standards of a product" -- Discuss.

8. What are the elements of Total Quality Control?

PART B -- (4 15 = 60 marks)
Answer any FOUR questions.

9. Explain the concepts of Total Quality Management.

10. List out and discuss the fundamental of Statistical Quality Control.

11. Point out and discuss the role of MNCs in emergence of global quality standards.

12. State the difference between total quality control system and total quality management system.

13. Bring out and explain the various elements of Total Quality Management.

14. How will you meeting consumers' requirements through Total Quality Management?

15. What is the role of leadership in successfully implementing TQM as a part of maintaining Competitive advantages?

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