M.B.A. (TM) QUALITY MANAGEMENT

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M.B.A. (TM) DEGREE EXAMINATION, MAY 2018.
Fourth Semester

QUALITY MANAGEMENT

(2013 – 14 Academic Year and 2014 Calendar Year Onwards)
Time : Three hours Maximum : 100 marks

SECTION A — (5 x 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.

1. Explain the link between process and quality.

2. Describe the levels at which quality planning road map can be applied.

3. Are quality and productivity related with each other? In what way?

4. Distinguish between total quality control system and total quality management system.

5. What is quality manual and what is its significance?

6. What are the salient features of Malcolm Baldrige National Quality Award?

7. Describe the functions of sampling inspections.

8. Describe the use of quality cost information.

SECTION B — (4 × 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.

9. What art the seven deadly diseases associated with traditional management practices in industry and how can you eliminate them?

10. Explain the significance of control charts to ensure quality of the products.

11. Discuss the reasons for success of MNCs in emergence of global quality.

12. Briefly explain any three key elements of TQC.

13. What is BPR? Discuss the key features of BPR.

14. Discuss the strategic alliances generally organizations enter in to maintain quality advantages. Provide example.

15. Explain the implementation methodology for ISO 9000

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