(MBA) PRINCIPLES OF HOSPITAL MANAGEMENT

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M.B.A. (HM) DEGREE EXAMINATION, MAY 2018.
Third Semester

PRINCIPLES OF HOSPITAL MANAGEMENT

(2013–2014 Academic Year & 2014 Calendar Year Onwards)
Time : Three hours Maximum : 100 marks

SECTION A — (5  8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.

1. State the importance of hospital management.

2. Distinguish between management and administration.

3. What is hospital organisation? Explain its merits.

4. What is coordination? Describe the techniques of coordination.

5. Explain the term synergy.

6. Bring out the significance of core competence.

7. What is supply chain management? What are its salient features?

8. Explain the concept of enterprise resource planning.

SECTION B — (4  15 = 60 marks)
Answer any FOUR questions.

9. Describe the steps involved in hospital planning process.

10. What is MBO? Explain the process involved in MBO.

11. Explain the meaning of hospital organisation and organisation chart.

12. Describe different types of delegation.

13. Discuss various steps in business process outsourcing.

14. Explain Maslow theory of motivation and state its impact on hospital management.

15. Explain various types of communication.


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