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Conversation between Customer and Tech Support

Started by thiruvasagamani, Jun 30, 2008, 04:47 PM

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thiruvasagamani

Technical Support

Here are some conversations that actually happened between help desk people and their customers.

      Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't               boot properly."
      Tech Support: "What does it say?"

      Customer: "Something about an error and non-system disk."

      Tech Support: "Look at your machine. Is there a floppy inside?"

      Customer: "No, but there's a sticker saying there's an Intel inside."

      Tech Support: "Just call us back if there's a problem. We're open 24 hours."

      Customer: "Is that Eastern time?"
      Tech Support: "Ok, now click your left mouse button."

      Customer: (silence) "But I only have one mouse."

      Customer: "Excuse me can I use this disk? It has a hole in it.

      Tech Support: "Do you have 3 1/2 inch diskettes?"

      Customer: "No, I only have 3 of them."

      Tech Support: "I need you to right-click on the Open Desktop."

      Customer: "Ok."

      Tech Support: "Did you get a pop-up menu?"

      Customer: "No."

      Tech Support: "Ok. Right click again. Do you see a pop-up menu?"

      Customer: "No."

      Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"

      Customer: "Sure, you told me to write 'click' and I wrote 'click'."

      Customer: "Now what do I do?"

      Tech Support: "What is the prompt on the screen?"

      Customer: "It's asking for 'Enter Your Last Name.'"

      Tech Support: "Ok, so type in your last name."

      Customer: "How do you spell that?"

      Customer: "I received the software update you sent, but I am still getting the same error message."

      Tech Support: "Did you install the update?"

      Customer: "No. Oh, am I supposed to install it to get it to work?"
Thiruvasakamani Karnan


Hanamanth. Talavar

 : agree  I want this IT acumen forum for discussion to because I am training for BPO conversation between customers.  just  I moment know learning that conversation.  :agree
Technical Support

Here are some conversations that actually happened between help desk people and their customers.

      Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't               boot properly."
      Tech Support: "What does it say?"

      Customer: "Something about an error and non-system disk."

      Tech Support: "Look at your machine. Is there a floppy inside?"

      Customer: "No, but there's a sticker saying there's an Intel inside."

      Tech Support: "Just call us back if there's a problem. We're open 24 hours."

      Customer: "Is that Eastern time?"
      Tech Support: "Ok, now click your left mouse button."

      Customer: (silence) "But I only have one mouse."

      Customer: "Excuse me can I use this disk? It has a hole in it.

      Tech Support: "Do you have 3 1/2 inch diskettes?"

      Customer: "No, I only have 3 of them."

      Tech Support: "I need you to right-click on the Open Desktop."

      Customer: "Ok."

      Tech Support: "Did you get a pop-up menu?"

      Customer: "No."

      Tech Support: "Ok. Right click again. Do you see a pop-up menu?"

      Customer: "No."

      Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"

      Customer: "Sure, you told me to write 'click' and I wrote 'click'."

      Customer: "Now what do I do?"

      Tech Support: "What is the prompt on the screen?"

      Customer: "It's asking for 'Enter Your Last Name.'"

      Tech Support: "Ok, so type in your last name."

      Customer: "How do you spell that?"

      Customer: "I received the software update you sent, but I am still getting the same error message."

      Tech Support: "Did you install the update?"

      Customer: "No. Oh, am I supposed to install it to get it to work?"
Technical Support

Here are some conversations that actually happened between help desk people and their customers.

      Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't               boot properly."
      Tech Support: "What does it say?"

      Customer: "Something about an error and non-system disk."

      Tech Support: "Look at your machine. Is there a floppy inside?"

      Customer: "No, but there's a sticker saying there's an Intel inside."

      Tech Support: "Just call us back if there's a problem. We're open 24 hours."

      Customer: "Is that Eastern time?"
      Tech Support: "Ok, now click your left mouse button."

      Customer: (silence) "But I only have one mouse."

      Customer: "Excuse me can I use this disk? It has a hole in it.

      Tech Support: "Do you have 3 1/2 inch diskettes?"

      Customer: "No, I only have 3 of them."

      Tech Support: "I need you to right-click on the Open Desktop."

      Customer: "Ok."

      Tech Support: "Did you get a pop-up menu?"

      Customer: "No."

      Tech Support: "Ok. Right click again. Do you see a pop-up menu?"

      Customer: "No."

      Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"

      Customer: "Sure, you told me to write 'click' and I wrote 'click'."

      Customer: "Now what do I do?"

      Tech Support: "What is the prompt on the screen?"

      Customer: "It's asking for 'Enter Your Last Name.'"

      Tech Support: "Ok, so type in your last name."

      Customer: "How do you spell that?"

      Customer: "I received the software update you sent, but I am still getting the same error message."

      Tech Support: "Did you install the update?"

      Customer: "No. Oh, am I supposed to install it to get it to work?"

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