Wipro BPO

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Company Profile & facts

Wipro BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge. We offer customized service offerings; translating into the most flexible and cost effective services of thehighestqualityforourcustomers. In 2002, Wipro took a quantum jump in the BPO services by acquiring the then Spectramind. Wipro BPO Solutions complements the services offered by Wipro Technologies, making it one of the largestBPOserviceplayers. With over 19,000 people, operating out of 9 different locations (India and Eastern Europe), Wipro BPO has been a critical partner to all its customers in achieving their business goals. Wipro BPO services customers in various industries including Banking & Capital Markets, Insurance, Travel

& Hospitality, Hi-Tech Manufacturing, Telecom & Healthcare sectors. Wipro BPO also has deep expertise in delivering process specific solutions in areas like Finance & Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services. Wipro BPO is about delivering long-term benefits & measurable value to our customers through:

Business process re-engineering
Integrating technology with BPO
Knowledge services

Products& services\careers:

1.Business Process Outsourcing

Banking & Financial Services
Insurance
Health & Life Sciences
Telecom
Travel & Transportation

2.Wipro BPO Banking & Financial Services

One of the key challenges for banks and financial services firms has been to create, retain and leverage upon profitable relationships. To do this, banks require constant enhancement of their capabilities to:

1.Gain unique insights from customer data
2.Process transactions in a straight through manner
3.Assess risk and take proactive action

1.Wipro BPO Insurance Services

As insurers continue to grapple with management's mandate to become more efficient, there is a renewed focus on BPO. Insurers are becoming increasingly aware that their ability to focus on their core competencies will be key to success in an increasingly tight and competitive field. By outsourcing non-core operations, insurers can focus on what they might consider most strategic, i.e. the external marketplace and its customers.

Reducing Operating Costs
Back Office Processes
Customer Service
Core Business Processes
Management of Closed Books of Business

Wipro BPO Health & Life Sciences Services

Rising healthcare costs, shortage of skilled labor, increased regulations, accelerating technology costs and thin profit margins pose significant and pressing management challenges for the healthcare industry.

1.Wipro BPO Telecom Services

The impact of technology change, globalization, de-regulation, competition, mergers and acquisitions and demand for new services is seen to be the highest in the telecommunication industry. Today, profitability and enhancement of shareholder value are the driving forces behind telecommunication companies' At Wipro, our experience has been that substantial gains, both in terms of cost reduction and process efficiency can be achieved by outsourcing:

1.Customer-facing activities like customer care, technical support help desk, trouble ticketing and problem resolutioning
2.Network-facing activities such as order entry, service provisioning, service assurance
3.Other processes such as billing operations, billing dispute management and dunning

2.Wipro BPO Travel & Transportation Services

The travel service industry today is witnessing an ever stiffening competition with the impending arrival of new entrants in the market place. It is essential that customers are provided best-in-class service to match the high standards of their end-users.

Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of our clients. Wipro has 40+ 'Centers of Excellence' that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation.

Historic Events / Press Room

1.Wipro named one of World's Top BPO providers by IAOP
2.Bangalore, September 15, 2006

Wipro Technologies the Global IT services business of Wipro Limited (NYSE:WIT) today announced that it has been recognized among the Top BPO Providers for 2006 by the International Association of Outsourcing Professionals (IAOP).

Wipro Technologies was also recently rated as the top Indian outsourcing firm in the Global Outsourcing 100 rankings conducted by IAOP. The list included some of the largest IT companies worldwide and Wipro Technologies has been ranked 7th and is the only Indian company in the top 10.

The Top BPO Providers for 2006 is a sub-list of The Global Outsourcing 100 that recognizes the worlds top BPO service providers globally. This recognition is based on applications received by companies, further evaluated by an independent panel of judges. The award is based on a rigorous evaluation process involving four key criteria that included size and growth, customer experience, depth and breadth of competencies, and management capabilities.

"Being selected to the Top BPO Providers list for 2006 is a tremendous achievement that speaks to Wipro Technologies position as one of the industry's most valuable partners," said Michael F. Corbett, Executive Director of the International Association of Outsourcing Professionals (IAOP). As the global Standard-setting organization and advocate for the outsourcing profession, IAOP is pleased to recognize Wipro technologies with this prestigious award.

About IAOP
The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. Through professional and ethical standards, the Certified Outsourcing Professional (COP) Program, educational programs including The Outsourcing World Summit®, and recognitions such as The Outsourcing Hall of Fame and The Global Outsourcing 100, IAOP is advancing one of the 21st century's most important new management fields - outsourcing.

For More Details / Updated / Source:http://www.wipro.com/bpo/index.htm