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The ACS Mission

Started by sajiv, Nov 25, 2008, 10:17 PM

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sajiv




Company Profile & facts

The ACS Mission We will be the premier provider of business process outsourcing and information technology services
We will design innovative solutions to meet our clients' business requirements and deliver only the highest quality of service. We will marshal talented, committed people and create an environment in which they can grow professionally through their achievements

We will generate dependable and growing revenues, earnings, and returns to our shareholders ACS is a premier provider of diversified business process outsourcing (BPO) and information technology (IT) services and solutions to commercial and government clients worldwide. ACS is recognized as one of the best performing companies. As a FORTUNE 500 company, ACS has proven success delivering strategic value, business results, and operational gains to our clients. At ACS, it's people, clients, and culture that make the difference.

ACS provides insight, people, technology, and service to achieve the best results. Our service offerings include business process outsourcing, information technology outsourcing, and systems and integration services. We're the people who make technology work for our clients. ACS delivers a full range of BPO and IT services and end-to-end solutions to the public and private sectors. We support a variety of industries including education, energy, financial, government, healthcare, retail, and transportation.

ACS is a rapidly growing company supporting operations reaching more than 100 countries with $6.1 billion in annual revenues.With unparalleled levels of growth and client retention, ACS is 65,000 people strong and growing. And our clients are seeing results from ACS' solutions:

Improved international package shipper's turnaround time from 2 weeks to 24 hours, shortened its billing cycles from 20 days to 6 days, and decreased staff from 14,000 to 4,000, Increased a major insurance company's rate of claims processed-to-completion from 30 percent to 70 percent and improved data accuracy to 99 percent

Saved a leading manufacturer more than $35 million annually through reengineered processes, reduced its invoice processing costs by 76 percent, improved cycle time from 3 weeks to 15.2 hours, and boosted field accuracy from 82 percent to 99.5 percent, Delivered 60 percent cost savings to a global automotive manufacturer

Products& services\careers:

ACS: Services Contact Us Commercial Solutions Regardless of your organization's size, focus or structure, there are numerous tasks and processes that are important to the daily operation of your enterprise, but ultimately rob valuable resources from core functions. You need a partner with the experience and expertise to perform these tasks in a way that ultimately increases your efficiency, productivity and profitability while freeing up vital resources.

At ACS, your non-core processes are our core business, thus we can help you manage non-strategic business processes while delivering business value, competitive advantage and peace of mind.

Customer Care
Dependably delivering a positive customer experience is of vital value to many businesses, and success relies on certain customer support functions being performed by knowledgeable professionals who know and understand the needs of the customer. ACS has many years experience in supplying such services to their clients—simultaneously providing them with higher productivity, efficiency and customer retention as well.

Strategic Advisory Services
Activations
Collections
Customer Service
Device/Technical Support
Product/Lifecycle Support
Retention
Sales
Self Service
Upgrade & Welcome Calls

Document & Data Management


One of the biggest challenges facing businesses today is the management of valuable documents and data. Complicating the issue is the exponential growth of unstructured digital data such as emails, Web content, images and even video content. Effective management of these documents and data sources are key for any organization to achieve optimum efficiency and productivity, and ACS has the expertise necessary to make this a painless process for your organization.

1.Strategic Advisory Services
2.Capture, Imaging, Storage & Retrieval
3.Construction & Facilities Services
4.Film & Fiche Processing
5.Integrated Workflow
6.Intelligent Queue
7.Mailroom
8.Media Conversion

Finance & Accounting
In today's marketplace, organizations must cut costs and create new streams of revenue to thrive. By outsourcing some or all of their Finance & Accounting operations, organizations are able to save money, substantially improve service levels and marshal resources toward initiatives that generate profitable growth. ACS can help manage a broad spectrum of Finance & Accounting services including Accounts Payable, Accounts Receivable, Billing, General Accounting, and Tax Management, Treasury and Risk Management and other finance tasks—providing organizations with the means to increase efficiency and gain an operational advantage over their competitors.

1.Order-to-Cash
2.Procure-to-Pay
3.Payroll Processing, Travel & Expense Accounting
4.General Accounting

Treasury & Cash Management
In 1988, ACS founder and Chairman of the Board, Darwin Deason recruited a group of extraordinary information technology professionals who instilled a passion and energy that carries on through ACS today. We believe the impossible is possible and that giving up is not an option. ACS is a continuously adapting environment that has seen many successes due to the flexibility, responsiveness, reliability and integrity of our employees. Since 1988, we have grown to become a Fortune 500 company and are constantly expanding! We invite you to review our many employment opportunities.

1.ACS Benefits
2.ACS Hiring
3.ACS Training
4.EEOC
5.Student Internship Opportunities

Historic Events / Press Room

Employee Involvement Is Key to Long-Term Pharmacy Cost Control, Finds Buck Consultants Survey NEW YORK, Aug. 12 /PRNewswire-FirstCall/ -- Employers plan to significantly involve their workers in long-term strategies to control prescription drug costs. This finding is among the results of a survey released today by Buck Consultants, an ACS company and one of the world's leading human resource and benefits consulting firms.

Buck's study, "Understanding Your Strategies for Coping with the Changing Pharmacy Benefit Landscape," was conducted in the first quarter of 2008. The goal of the survey was to identify strategies employers are using to manage their prescription drug benefits and costs.

"Emerging developments in the pharmaceutical industry are challenging employers to revisit their drug benefit strategy," said Michael Jacobs, a principal at Buck Consultants. "Unprecedented availability of inexpensive generics and the emergence of new, very expensive specialty medications are two of the trends driving this strategy review."

More than 150 organizations participated in the survey. Respondents represent a broad range of industries and employer size.

Current State of Affairs
Essentially all (99%) respondents provide prescription drug coverage as part of their health care program for active employees. The two reasons given as most important for providing this coverage are the health of employees and business competitiveness.

Fifty-one percent of respondents use employee cost sharing as a utilization management tool. The most common cost-sharing range is 21 percent to 30 percent (used by 44 percent of respondents).

"While the cost of prescription drug coverage varies widely, more than one-third (37%) of respondents say pharmacy benefits represent between 16 percent and 20 percent of total health care costs," said Jacobs. "Another 29 percent indicate pharmacy benefits are more than 21 percent of total health plan costs."

When asked about the strengths and weaknesses of their current pharmacy benefit programs, the respondents cited "easy pharmacy network access" and "comprehensive formulary" as the top strengths, and "complete disclosure of manufacturer revenue" and "complete disclosure of all costs" as major weaknesses.

Benefits and Cost Management Strategies
According to the survey respondents, the most important clinical management steps they are taking to control pharmacy benefit costs are disease management, care management and smoking cessation programs.

"In terms of long-term cost control strategies, employers plan on heavy employee involvement," said Jacobs.
The survey found that the following top the list of strategic initiatives for long-term cost management:
Providing employees with tools and information
Providing employee education
Worksite wellness and health activities.

For More Details / Updated / Source: http://www.acs-inc.com