Dell Looking for Freshers - Bangalore - Hurry Up!!!

[Cognitive]

Dell

Experience: 0 - 2 Years

Location: Bengaluru/Bangalore

Education:

UG - Any Graduate - Any Specialization,Graduation Not Required   
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: BPO/ITES

Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Job Description:

JOB DESCRIPTION

Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.

 
Desired Candidate Profile

TECHNICAL SUPPORT SPECIALIST FOR DELL - VOICE SUPPORT (CALL CENTER)

Ideal Candidate will be supporting Global customers of Dell in Tech issues.

Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.

Candidates applying for this job should be willing to work in the NIGHT SHIFTS.



SKILLS REQUIRED FOR THE JOB:

1. Excellent Communication Skills in English is a must.

2. Good knowledge in computer Hardware and Windows Operating systems.

3. Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.



Educational Qualification:

• Graduates in any stream. (10+2+3)

• Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof

• B.E candidates with less than 60% can apply.

• Candidates with Customer Service background interested in Tech support can also apply.



Interested candidates can mail me or call me on 9902062012 (Binoy)

Company Profile

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Contact Details

Company Name: Dell International Services

Website: http://www.dell.com

Executive Name: BINOY KALATH

Address:

Dell International Services

Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036


Email Address: binoy_kalath@dell.com

Telephone: 9902062012

Reference ID: TECHBINOY

dell computer support